Free UAE delivery AED 400+
14 day returns
Shipping across GCC
Same day delivery in uae

Return And Exchange Policy

We want you to love what you order. If it’s not quite right, we’ve made returns and exchanges simple and stress-free.

The Basics:

  • Returns or exchanges accepted within 14 days of your Order Confirmation.
  • Refunds are processed within 72 business hours of receiving and approving items.
  • Proof of purchase is required.
  • Items must be unused, unworn, unaltered, and in original packaging with tags attached.

How It Works (by location):

  • Dubai: Fill in the return/exchange form. We’ll collect the item.
    • Exchanges: replacement delivered in 24–48 hours (after inspection).
    • Returns: refund in 48–72 hours (after inspection).
  • Other Emirates: Fill in the form and send the item to us. After approval:
    • Exchanges: replacement delivered in 24–48 hours.
    • Returns: refund in 48–72 hours. Postage costs are deducted.
  • Remote Areas: Please send items back to us for inspection.
  • International Orders: Send items back to us.
    • Exchanges: shipped in 3–7 working days (customs permitting).
    • Returns: refund in 48–72 hours after approval. Postage, duties, and taxes we cover will be deducted. (Return transit may take 5–14 days depending on courier/customs.)

Non-returnable items:

Undergarments, briefs, and swimwear.

Return & Exchange form:


Cancellation Policy

We’re happy to process cancellation requests, provided your order hasn’t been shipped yet. Here’s how it works:

For Dubai

  • Cancel any time before shipping, and we’ll process your refund within 48-72 hours.
  • If the order is already shipped, our standard return policy will apply.

 

For Other Emirates

  • Cancel any time before shipping, and we’ll process your refund within 48-72 hours.
  • If the order is already shipped, our standard return policy will apply.

 

For International Customers

  • Cancel any time before shipping, and we’ll process your refund within 48-72 hours.
  • If the order is already shipped, our standard return policy will apply.

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